Applying for Title 19 Medicaid for my mom these last few month has been a difficult process on many levels. Dealing with moms several acute medical crisis's, her poor records keeping, all during the holidays, on top of my already chaotic personal life, was emotional, frustrating, nerve wracking, and very tedious. Kristine was there for me through every step, guiding me, helping me, comforting me, driving to public libraries to meet with me, with no judgement, and all the understanding in the world of the chaos that is my life. I know Iwas by far not the easiest client, but I am beyond grateful and appreciative of all her help in getting my mom on Title 19 Medicaid. From the bottom of my heart, thank you Kristine, you're a rock star!!